How we collect and use information
This policy explains how endless-earning handles personal information when you interact with our guidance services.
Information we collect: contact details, case notes you share, and communications sent to our team.
Why we collect it: to respond to enquiries, provide guidance, and maintain accurate service records.
Legal basis: legitimate interests and contract performance when you engage our services.
Keeping your data secure
We store information in secure systems with access limited to authorised team members.
Case notes are retained for up to seven years for continuity and audit purposes.
We remove or anonymise data when it is no longer needed.
We do not sell or rent personal information to third parties.
Control over your information
You can request access, updates, or deletion of your personal data, subject to legal obligations.
Request a copy of your data or ask us to correct inaccuracies.
Ask us to restrict processing in specific circumstances.
Withdraw consent for optional communications at any time.
Reach our privacy lead
Email privacy enquiries to [email protected]. We respond within five business days.